Users are really sensitive about the quality of service of MS Teams.
User satisfaction is highly dependent on Microsoft Teams performance, whether you…

  • Send an instant message,
  • Use a channel to upload or download a document or post a message,
  • Search for users, checking their presence
  • Use Teams to perform all your internal and external calls and hold web meetings.

This is normal, because most of the usage of Teams is synchronous. When it comes to Microsoft Teams, slow is really the new down. But don’t worry. GSX has your back.

Microsoft Teams Gartner

Sustaining optimal Microsoft Teams performance & user satisfaction

GSX Gizmo allows you to install Robot Users at each of your sites. These Robots use MS Teams exactly the way your users do with synthetic transactions. During Microsoft Teams monitoring, they capture every network statistic (jitter, packet loss, healed ratio, MOS, etc.) to determine whether there is an issue.

You now have 24/7 monitoring of the Microsoft Teams user experience. This alerts you in case of any issue and reports on service delivery site by site.

Deploying Microsoft Teams smoothly

Because MS Teams consumes a lot of network and bandwidth capabilities, you want to make sure that all your sites can handle the load to provide the expected Microsoft Teams performance. First, deployment must go smoothly and then the adoption phase. To ensure that these happen, it is essential to continuously monitor the end user experience.

With GSX Gizmo you can test your route to the cloud and the end user experience before deployment to users. This way you can spot any critical service delivery issues before you onboard the users.

During your project, you can prevent unexpected issues and delays with continuous Microsoft Teams monitoring. You can see if adding users to a site is degrading the quality of service experienced by your business lines.

MS Teams Monitoring tool
Monitor MS Teams

Ensuring Microsoft Teams service quality for your business lines

Ensuring MS Teams quality of service 24/7 in a distributed environment with many critical nodes is a challenge. Indeed, any change in your network or location can dramatically degrade the end user experience (bandwidth, switch, DNS, WIFI, security device, etc.).

You need to be able to spot these situations before your users complain. This is key to delivering a trusted service. 24/7 synthetic transactions are essential. If anything happens during the night that needs attention, the smart alerting from our Microsoft Teams monitoring will notify your IT staff so that they can resolve the issue before the users wake up the next morning.

Measuring the ROI of your network improvement project

A lot of our customers decide to upgrade their networks (distributed or local) with expensive projects to provide a better end user experience. But how can you measure the ROI of these projects? Only by measuring the quality of service of Microsoft Teams before, during and after your upgrade.

With GSX Gizmo you can make accurate measurements to provide facts and define action items. During the entire project, you will know the quality of service of your instant messaging, channel and call quality. You can assess the ROI of your projects to upgrade Microsoft Teams performance.

Deploying SD-WAN, increasing the local bandwidth, introducing QoS, upgrading your network device— everything can now be measured in terms of service quality ROI.

Microsoft Teams monitoring ROI

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