Get insider tips and simple tricks to improve your Office 365 experience.
When dealing with Microsoft for Office 365, you get a 99.9% SLA availability contract. However, Microsoft can only guarantee quality of service to the point that it leaves their datacenters. Everything in-between your users and the entry point at Microsoft is still your responsibility.
- When a user complains, how do you know if it is Microsoft’s responsibility or yours?
- How do you know if open tickets require escalation to Microsoft?
- Finally, how can you prevent issues and provide maximum performance to your end-users?
In this 30-minute podcast, you will learn how to recognize and prevent these performance issues thanks to a few simple tricks.