When dealing with Microsoft for Office 365, you get a 99.9% SLA availability contract. But that SLA only concerns the service out of Microsoft data center. Everything in-between your users and the entry point at Microsoft is still your responsibility.
When a user complains, how do you know if it is Microsoft’s responsibility or yours? How do you know if open tickets require escalation to Microsoft? Finally, how can you prevent issues and provide maximum performance to your end-users?
In this 30-minute podcast and learn how to recognize and prevent these performance issues thanks to a few simple tricks.