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Troubleshooting Skype for Business Online Performance Complaints

Since it provides real-time communication, Skype for Business Online is perhaps the most sensitive Office 365 service. Users report experiencing latencies that distort sound, slow down or interrupt calls, and cause other service issues. That’s why Microsoft and Gartner always recommend assessing the ability of your network to deliver a good user experience, even in remote locations.

While assessment is a good first step, improvement is better. Continuously monitoring that everything runs its best can help avoid future service issues. One of our latest article includes Microsoft’s and Gartners’ recommendations on what to check, what metrics are important, what to do in case of failure, and how to easily improve your network to achieve your business goals. We also explain why latency monitoring, Jitter, packet loss, and network MOS are all critical, and what issues can be associated with them.

Once you have the right information, you can put it into context. Interpretation is key to understanding what contributes to network performance. The way you collect data, from frequency to location, is critical. GSX helps answer many of your questions, including:

  • What should you do when a site fails the network performance test?
  • What kind of connection to the Microsoft Edge does your network need to ensure the best quality?
  • Is Azure ExpressRoute the solution to your network issues? If not, what quick fix can you implement to prevent users to complain?

Every administrator should know what their actions will mean to end-users, and our tools provide actionable items to help overall productivity.

You can also check out our Business Case section describing how GSX works with one large company to prepare for Skype for Business deployment across multiple remote locations.

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